Drive Better Digital Customer Experiences with Amazon Connect

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Published Feb 20, 2025

Contact center leaders often strive towards one goal, providing their customers with an efficient and convenient way to receive answers to their problems and support. 71% of companies are expecting customers to lean more towards digital channels, such as web and mobile chat, for quicker and more familiar interactions. With the recent launch of Apple Business Chat for Amazon Connect, companies can now provide their customers with a complete digital experience that is simple to use, yet intelligent. Join this tech talk to learn about the benefits of implementing digital channels, discover how Amazon Connect allows you to create this experience within the same user interface, and follow our demo to learn how you can easily get started.

Learning Objectives:
*Explore ways that digital customer experiences can delight your customers by providing them with quicker and more convenient support
*Discover how the recent launch of Apple Business Chat for Amazon Connect empowers your customers to use channels most familiar to them
*Watch our demo to see how easy it is to set up your first digital channel within your customer experience

***To learn more about the services featured in this talk, please visit: https://aws.amazon.com/connect/ Subscribe to AWS Online Tech Talks On AWS:
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