Enhance Omnichannel Customer Experiences Using Intelligent Search

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Published Feb 20, 2025

As more of our daily lives shift online customers are spending more time searching for answers to their questions. Additionally, customers often know that the answer they're looking for is out there and would prefer to self-serve without having to wait and speak with an agent. However, due to scattered content, data silos, and outdated search technology many organizations are challenged to deliver search experiences that are in line with customer expectations. In this tech talk we will explore ways organizations can deploy intelligent search applications across multiple customer communication channels to boost operational efficiency and increase customer satisfaction.

Learning Objectives:
*Learn how you can use Kendra to modernize the website search experience
*See how we can extend intelligent search as a Q&A Bot
*Explore other areas where a Q&A Bot can be effective for customers and employees

***To learn more about the services featured in this talk, please visit: https://aws.amazon.com/kendra Subscribe to AWS Online Tech Talks On AWS:
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