Zero Code Omnichannel Chatbot in 30 Minutes with Amazon Connect

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Published Feb 20, 2025

Contact centers are busier than ever; customers are remote, convenience is becoming a priority, and they expect to have great experiences at every touchpoint. It's becoming increasingly important to provide your customers with options to solve their needs, whether by voice or chat, to give them support where and when they need it. With Amazon Connect, you can quickly automate your IVR by deploying a QnABot to provide faster, self-serve support. In this tech talk, you will learn how to create an omnichannel, machine-learning powered IVR experience for mobile devices, chat, SMS, Apple Business Chat and Alexa enabled devices in just 30 minutes.

Learning Objectives:
*Explore when automating your IVR improves your customer experience and how Amazon Connect can help
*Hear how one of our customers quickly implemented QnABot with Amazon Connect to handle an increase contact volume
*Follow our 15 minute demo to create your first QnABot for Amazon Connect with no code

***To learn more about the services featured in this talk, please visit: https://aws.amazon.com/connect/ Subscribe to AWS Online Tech Talks On AWS:
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