AWS Supports You | Managing Support Cases in Slack with the AWS Support App

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Published Feb 17, 2025

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AWS Supports You: Managing Support Cases in Slack with the AWS Support App gives viewers on our twitch.tv/aws channel an overview of the AWS Support App and includes walkthrough demos of the setup and how to use. This episode originally aired on November 21, 2022.

Introduction 0:00
Introducing the AWS Support App 2:16
How it Works 5:26
Setting Up the Support App 9:06
Channel Set Up Demo 13:35
Slack Demo 22:17
Conclusions 36:46

Helpful Links:

Creating a case: https://docs.aws.amazon.com/awssupport/latest/user/create-case-in-slack.html

Replying to cases: https://docs.aws.amazon.com/awssupport/latest/user/replying-to-support-cases-in-slack.html

Live chats: https://docs.aws.amazon.com/awssupport/latest/user/joining-a-live-chat-session.html

Search: https://docs.aws.amazon.com/awssupport/latest/user/search-case.html

Service quotas: https://docs.aws.amazon.com/awssupport/latest/user/service-quota-increase.html

Prerequisites docs page: https://docs.aws.amazon.com/awssupport/latest/user/prerequisites-support-app-for-slack.html

Managed policies for the Support App: https://docs.aws.amazon.com/awssupport/latest/user/support-app-managed-policies.html

CloudFormation resources: https://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/AWS_SupportApp.html

API Documentation: https://docs.aws.amazon.com/supportapp/latest/APIReference/Welcome.html

Terraform Slack workspace resource: https://registry.terraform.io/providers/hashicorp/awscc/latest/docs/resources/supportapp_slack_workspace_configuration

Terraform Slack channel resource: https://registry.terraform.io/providers/hashicorp/awscc/latest/docs/resources/supportapp_slack_channel_configuration

Terraform account name resource: https://registry.terraform.io/providers/hashicorp/awscc/latest/docs/resources/supportapp_account_alias

Support App in Slack slash commands: https://docs.aws.amazon.com/awssupport/latest/user/support-app-commands.html

Main documentation link: https://docs.aws.amazon.com/awssupport/latest/user/aws-support-app-for-slack.html

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