How to optimize Amazon Transcribe for your speech to text needs

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Published Feb 20, 2025

Amazon Transcribe is an automatic speech recognition (ASR) service that makes it easy for developers to add speech to text capability to their applications - packed with features like PII redaction, custom language models, call analytics, and much more! Join the tech talk to learn how AWS provides AI-powered transcription capabilities for leading industries such as Financial Services, Insurance, Media & Entertainment, Energy & Utilities. See live demos to learn how customers have auto-generated subtitles for the hearing impaired, improved call compliance for outbound programs, and gained business insights using call analytics.

Learning Objectives:
* Objective 1: Discover how to analyze customer conversations to unlock CX insights, reduce call handling time, improve IVR service and improve operational efficiency.
* Objective 2: Learn how to use Amazon Transcribe to automatically convert audio and video assets into fully searchable archives for content discovery, highlight generation etc.
* Objective 3: Medical doctors and practitioners can use Amazon Transcribe Medical to quickly and efficiently document clinical conversations into electronic health record (EHR) systems for analysis.

***To learn more about the services featured in this talk, please visit: https://aws.amazon.com/machine-learning/contact-center-intelligence/
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