Your server contains various programs running in the background in the form of "services." When ever something goes wrong on a server, whether it's emails not being correctly sent out or perhaps and ftp connection cannot be made to the server, it's a good idea to check the status of your services.
http://support.hostgator.com/articles/webhost-manager-whm/how-to-check-service-status-and-server-information-in-whm
http://support.hostgator.com/articles/webhost-manager-whm/how-to-check-service-status-and-server-information-in-whm
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