How to Provide Work from Home Contact Centers Agents with Secure Access at Scale

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Published Feb 20, 2025

Contact Center agents are increasingly working from home while accessing sensitive corporate and customer information. Organizations are looking for ways for these agents to securely access the contact center and other applications they need in order to get their job done. Amazon AppStream 2.0 and Amazon WorkSpaces are fully managed cloud native desktop virtualization services that enable this secure access and can be deployed to new agents in minutes not months. Designed for IT Decision Makers for End User Computing and Contact Center business leaders, this session will provide an in-depth look at how Amazon AppStream 2.0 and Amazon WorkSpaces can provide secure remote access anywhere, anytime from any device, and will deep dive on best practices in architecting for a scaled contact center. This session features Maximus - a leading provider of health and human services worldwide – detailing how they architected their 40K seat WorkSpaces deployment for contact center agents.

Learning Objectives:
*Understand how Amazon AppStream 2.0 and Amazon WorkSpaces can help provide secure access to remote agents
*Understand the key questions to ask when deploying AppStream 2.0 and WorkSpaces for the contact center
*Learn best practices for deploying AppStream 2.0 and WorkSpaces for the contact center

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