Transform your existing contact center with AWS GenAI

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Published Feb 20, 2025

Generative AI is changing the way companies deliver impactful customer experiences. Today’s innovative solutions use a combination of AI services that can provide omnichannel self-service capabilities, assist agents with recommendations that resolve issues faster, and uncover real-time and post-call insights into customer conversations. Join this short tech talk and learn how to combine automatic call recording, transcription, post-call analysis, and call summarization from your own premises telephony equipment using Amazon Transcribe (Call Analytics), and Amazon Bedrock. See demos on how to apply generative AI to your contact centers with AWS Contact Center Intelligence (CCI) solutions.

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***To learn more about the services featured in this talk, please visit: https://aws.amazon.com/machine-learning/ml-use-cases/contact-center-intelligence/

****To download a copy of the slide deck from this webinar visit: https://pages.awscloud.com/Transform-your-existing-contact-center-with-AWS-GenAI_2023_SN-0703-MCL_OD

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